Support is available to help with questions, account-related issues, technical concerns or general feedback. Our team can assist with deposits, withdrawals, verification and game access, and we provide clear guidance if you need help with bonus terms or payment queries. Contact us via email, phone or live chat and we will respond promptly during our published hours. If you need help setting limits or self-exclusion contact us.
| Department | Contact |
|---|---|
| Customer support | [email protected] - live chat and email support |
| General enquiries | [email protected] - administration and account queries |
| Affiliate enquiries | [email protected] - partner and marketing team |
| Phone | +44 20 7946 0821 (calls answered during working hours) |
| Working hours | Mon - Fri, 09:00 - 18:00 |
Email Support
Email is the preferred contact method for detailed requests, account issues, or cases that require documents or explanations. Please send a clear subject line, your account ID, and up-to-date contact details to [email protected] to avoid delays. Attach relevant files where applicable and allow 24-72 hours for a response; include a daytime phone number if follow-up is needed.
Contact Form
Response Time
Support replies are usually fast. Most inquiries are answered within one business day, while verification or payment cases can take longer. Complex issues, third-party checks or document reviews may require extra time, sometimes several days. If you need urgent help, contact [email protected] and include your account ID plus a brief description so we can prioritise your case.
Feedback
We welcome your feedback, suggestions, or ideas to improve the site. Please tell us about missing features, confusing pages, or promotion ideas so we can make the experience smoother. Every submission is reviewed by our team and used to refine site features, promotions, and support. Your input helps shape updates and keeps the platform practical and player-focused.