Privacy & Data Protection
This Privacy Policy explains how we collect, use and protect personal information when you interact with BC Game. We describe the types of data we gather, how we use that information to provide and secure your account, and the choices available to you. We take user privacy seriously and aim to be clear and practical about our data practices for customers in the United Kingdom.
Types of data we collect
We collect information necessary to operate your account and provide services. This includes personal data, technical data and transactional data gathered during your use of the site and any related mobile apps.
Personal data
Personal data may include your name, date of birth, contact details such as email address and telephone number, proof of identity where required, and payment details submitted to process deposits and withdrawals. We only collect what is needed to verify your identity and manage your account.
Technical data
Technical data covers IP address, device identifiers, browser and operating system details, location data where permitted, and log information about your activity on the site. We use this to maintain security, detect fraud and improve site performance.
Transactional data
Transactional data includes details of your account activity such as deposits, withdrawals, bets, game history and customer support interactions. This information is used for account management, payment processing and dispute resolution.
How we use your information
We use personal and technical data to provide and improve our services, process payments, comply with legal obligations, detect and prevent fraud, and communicate about your account. Transactional data is used to maintain accurate records and resolve enquiries. Where required, we may use aggregated, anonymised data for analytics and product development.
Data protection practices
We implement reasonable technical and organisational measures to protect data against unauthorised access, loss or misuse. Access to personal information is restricted to staff and third parties who need it to perform their duties. We regularly review our security measures and update them as necessary.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, support site functionality, measure usage and deliver relevant content. You can manage cookie settings through your browser or site controls. Some features require cookies to function properly.
Your rights
You have the right to access the personal data we hold about you and to request correction or deletion where appropriate. You may also object to or restrict certain types of processing and request data portability. We will respond to valid requests and may need to verify your identity before taking action.
Access, correction and deletion
To request access, correction or deletion of your data, contact our privacy team. We will review and respond to requests in line with applicable data protection requirements. Certain information may be retained where necessary for compliance, fraud prevention or legitimate business purposes.
Information sharing and third parties
We may share information with payment processors, identity verification services, analytics providers, and other trusted third-party service providers that help us operate. We require third parties to protect personal data and only use it for permitted purposes. We do not sell your personal information.
Privacy policy updates
We may update this policy from time to time to reflect changes in our services or legal requirements. When we make significant changes we will provide notice on the site. For questions or to submit a privacy request contact [email protected].